When it comes to hotel management trends, cleanliness and hygiene are two features that will be at the top of the list in light of recent events. Ask any hospitality consultancy and they will reiterate that cleanliness and hygiene will be highly scrutinized in the early months after the COVID-19 pandemic. While both are vital to the health and safety of guests and employees, cleanliness and hygiene are also dominant factors to achieving customer loyalty and excellent guest reviews. Within this article are five tips on how to improve your hotel’s cleanliness and hygiene.
Its Starts with the Staff
The continuous improvement of cleanliness and hygiene rests in the hands of management who will then cascade information, provide action plans and hold training for all the employees. If you want to reboot or kickstart a hygiene plan, this will be an opportune time to seek help from a hospitality consultancy or a hotel management company. These experts in the field will be able to assess, guide and help you implement the necessary steps for your cleanliness and hygiene plan. Upon implementing the said plans, it is best to pre-inform your staff and get them all on board the importance of cleanliness and hygiene in order to get the best rate of acceptance, compliance and success. A simple task that everyone should be aware of is proper hand washing. Beginning with something as basic as hand washing is already a big step for your hotel’s cleanliness and hygiene improvement.
Turn Heads at the Reception
After being dropped off at the driveway or coming out of the parking lot, the next big opportunity to provide guest satisfaction is at the reception area. Whether you have a grand foyer or a small minimalist entrance, the standard of cleanliness remains the same. Unblemished walls and ceilings and spotless, shiny floors will create that instant “wow factor” for your guests. Having a signature scent that is light on the nose but lasting in memory is a plus as well. These standards can be achieved through scheduled regular cleanings and using the proper cleaning chemicals and tools.
Acquire Nods of Approval in Public Areas
Public areas include common washrooms, hallways, elevators and hotel amenity areas. Just like your reception area, regular cleaning and sanitising should be implemented. The little details such as wiping down and sanitising elevator buttons and door handles can prove to be indispensable to prevent the spread of germs and viruses. Having contactless solutions such as water faucets, automated sliding doors and self-flushing toilets can be a worthwhile investment to up your cleanliness and hygiene standards. It is also important to note that unpleasant odors are an easy getaway to turn guest experiences into negative ones, so proper cleaning is important as well as the installation of air purifiers or air fresheners for odor control.
Brings Smiles within the Rooms
The main purpose of a hotel is to provide accommodation, hence the cleanliness of a room is essential. Heighten the level of guest satisfaction by ensuring pristine sheets and fluffed up pillows that will be the first scene when your guest enters the room. For the bathroom, glasses and mirrors should be transparent and everything else untarnished. Although they may not notice it, provide a hygienic atmosphere for your guests by making the extra step to disinfect commonly touched items such as the remote controls, telephones, and other room fixtures.
Prioritize Health in Dining
Kitchen hygiene is crucial to the health and safety of both employees and guests. Cross-contamination is a prevalent matter that must be contained and minimised within the kitchen and dining areas. Food safety training is not something to be taken as a trivial matter, but should be introduced and practiced with the lasting reasoning that lives depend on it. Proper hand washing must be observed as well as routinely sanitising human and food contact areas to avoid the spread of contaminants. Automatic solutions for water and soap dispensers and well as waste bins are recommended to reduce contact and contaminated areas.